Privacy Policy NN88 —
Personal Data Protection for Malaysia Members

1Information We Collect

NN88 collects various types of personal information to ensure a smooth, secure gaming experience that complies with applicable legal requirements. The information we collect falls into two main categories:

Information You Provide Directly:

• Full name as stated on your identity card or passport.
• Date of birth for age verification purposes (21 years and above).
• An active mobile number and valid email address.
• Bank account details, account numbers and account holder names for deposit and withdrawal purposes.
• A copy of your identity document (MyKad or passport) during the KYC process.
• Proof of current residential address such as a recent utility bill or bank statement.
• Any additional information you provide when contacting nn88 customer support.

Information Collected Automatically:

• Your device's IP address and associated location information.
• Browser type, operating system, and device model in use.
• Game session data including login times, games played, total wagering amounts, and game results.
• Cookie data and tracking technologies that help us understand platform usage patterns.
• Financial transaction logs including deposit amounts, withdrawals, bonuses claimed and account balances.

2How We Use Your Data

NN88 uses collected personal data solely for lawful and legitimate purposes. We never use your data for purposes not stated in this Privacy Policy without obtaining your consent first.

The main purposes for which your personal data is used are as follows:

• Account Management: Create, verify and securely maintain your member account on the NN88 platform.
• Transaction Processing: Handle all deposits, withdrawals and other financial activities related to your account efficiently and accurately.
• Identity Verification (KYC): Meet legal requirements related to anti-money laundering (AML) and age verification as mandated by international regulatory bodies.
• Platform Security: Detect, investigate and prevent fraudulent activity, multi-account usage, money laundering and other security threats.
• Customer Support: Provide effective technical assistance and customer support when you contact the NN88 support team.
• Important Communications: Send important notifications regarding your account, policy changes, system maintenance and security updates.
• Marketing (with consent): Send promotional information, bonus offers and relevant content where you have consented to receive marketing communications.
• Continuous Improvement: Analyse platform usage patterns in aggregate to improve user experience, game performance and new features.

3Information Sharing

NN88 takes member data privacy very seriously. We do not sell, rent or disclose your personal data to third parties except in the following limited and lawful circumstances:

• Payment Service Providers: Necessary information is shared with payment providers such as FPX, DuitNow, Touch 'n Go and GrabPay solely to securely process your financial transactions.
• Game Software Providers: Limited game session data is shared with game providers (e.g. Pragmatic Play, Microgaming) for security and game-related dispute purposes.
• Legal Authority: NN88 will disclose personal data where required by court order, law enforcement authority requests or legitimate regulatory compliance obligations.
• Auditors & Professional Advisors: Lawyers, accountants or independent auditors bound by strict confidentiality agreements may access certain data in the course of legitimate business dealings.
• Business Transfers: In the event of a merger, acquisition, or sale of NN88 assets, member personal data may be transferred to the new entity, which will assume the same data protection obligations.

4Cookies & Tracking Technologies

The nn88 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. The following are the types of cookies used:

• Essential Cookies (Strictly Necessary): Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collect information on how members use the platform — pages visited, time spent and any errors encountered — to help us improve overall performance.
• Functional Cookies: Store your preferences such as language, display settings and saved login information for your convenience on future visits.
• Analytics Cookies: Helps us understand aggregate and anonymised usage patterns for continuous product and service improvement.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the overall functionality of the NN88 platform. For more information on managing cookies in popular browsers, refer to your respective browser's help documentation.

5Data Security

NN88 continually invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and nn88's servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security when logging in to their account.
• 24/7 Monitoring: The NN88 security team continuously monitors platform activity to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Access to member personal data is granted only to staff with a legitimate business need who have undergone thorough background checks.
• Regular Security Audits: We conduct regular penetration testing and independent security audits to identify and remediate any system vulnerabilities.
• Secure Data Backup: Member data is regularly backed up to secure locations and recovery is tested to ensure service continuity under all circumstances.

6Your Rights as a Member

As an nn88 member, you have clear rights regarding your personal data. We fully respect the following rights and make it easy for you to exercise them:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. This request will be processed within 14 working days.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request an immediate correction. Contact customer support with appropriate proof.
• Right to Erasure: You may request the deletion of your personal data when it is no longer required for the original purpose it was collected, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, for example while we are investigating an objection you have raised.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service provider of your choice.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.

To submit any request relating to your privacy rights, contact the nn88 support team via live chat, available 24/7. All requests will be acknowledged within 48 hours and resolved within a reasonable timeframe based on the complexity of each case.

7Data Storage & Retention

NN88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and in use on the NN88 platform.
• KYC & Identity Verification Data: Retained for a minimum of 5 years following account closure to fulfil international AML legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting requirements and financial regulatory compliance.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Game Data: Detailed logs are retained for 2 years for game fairness audit and complaint resolution purposes.
• Marketing Data (with consent): Retained until you withdraw your consent or request deletion.

8Third-Party Links & Services

The nn88 platform may contain references to third-party services such as game providers, payment providers, and analytics tools. It is important that you understand the following:

• NN88 is not responsible for the privacy policies or data handling practices of any third parties providing services to our platform.
• All third-party providers used by nn88 have undergone a rigorous security assessment process and are required to comply with data protection standards equal to or exceeding nn88's own standards.
• Every third-party service provider is bound by a data processing agreement that prohibits them from using nn88 members' data for their own purposes.

We recommend that you review the privacy policy of each third-party service you use directly, as NN88 has no control over their data practices beyond the scope of services provided to us.

9Children & Minor Protection

NN88 is firmly committed to ensuring this platform is not accessed by individuals under the age of 21. Our minor protection policy is among the strictest in Malaysia's online gaming industry.

• NN88 does not knowingly collect any personal data from individuals under the age of 21.
• If we find that personal data of children or minors has been collected inadvertently, we will promptly delete such data and close the relevant account.
• Parents or guardians who suspect their child has registered on the NN88 platform are urged to contact our support team immediately for appropriate action.
• NN88 employs a multi-tier age verification system including KYC document checks to ensure only eligible individuals can access our platform.

10Privacy Policy Amendment

NN88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements. Any material changes will be communicated to members via:

• In-platform notification upon your next login.
• Notification emails are sent to your registered email address.
• Update the "Last Updated" date at the top of this Privacy Policy page.

Your continued use of the nn88 platform following any amendments constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your personal data.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how nn88 handles your personal data, please contact our privacy team through the following channels:

• Live Chat: Available 24/7 directly within the nn88 platform — the fastest way to get help.
• Privacy Email: [email protected] — for written enquiries requiring documentation.

We are committed to responding to all privacy-related enquiries within 48 working hours. For more complex cases such as data access or data deletion requests, the full resolution process will be completed within 14 working days.